Policies

PRIVACY POLICY – Janseva Medical

  1. Introduction

At Janseva Medical, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
By using our website [www.jansevamedical.in
], or by communicating with us via RCS, WhatsApp, or any other digital platform, you consent to the collection and use of your data as outlined in this policy.

  1. Information We Collect
    We collect information to provide and improve our services effectively. This includes:
    a. Personal Information:
    Name, contact number, email address, and delivery address provided during purchase or inquiry.
    b. Device & Technical Data:
    Device type, IP address, browser details, and communication preferences.
    c. Cookies & Tracking Data:
    Cookies and similar technologies to improve website performance and user experience.
    d. Message & Communication Content:
    Information voluntarily shared through RCS/WhatsApp messages for order confirmation, customer service, or feedback purposes.
  2. How We Use Your Data
    Your information is used to:
    Process orders and manage deliveries.
    Communicate order updates, invoices, or service-related notifications.
    Improve our website, customer support, and product offerings.
    Send promotional messages, discounts, and health-related information (only with your consent).
  3. Data Sharing & Storage
    We do not sell or rent your personal information to any third party.
    Data may be shared only with trusted service providers, such as logistics, payment gateways, and RCS/WhatsApp service platforms, solely for order fulfillment or communication delivery.
    All data is stored securely on servers with encryption and access control in compliance with Indian data protection standards.
  4. Consent for RCS & WhatsApp Communication
    By initiating a chat or opting in through any digital channel, you expressly agree to receive messages from Janseva Medical via RCS, WhatsApp, or SMS regarding:
    Order confirmations and delivery updates.
    Health awareness messages and offers.
    Support or feedback communication.
    You can withdraw consent anytime by replying “STOP” or contacting us via email.
  5. Data Security
    We implement robust administrative, physical, and technical safeguards to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data protection.
  6. User Rights
    Under applicable Indian data protection laws, you have the right to:
    Access, correct, or update your personal information.
    Withdraw consent for promotional communication.
    Request deletion of your personal data (subject to legal retention requirements).
    To exercise these rights, please contact us at contact@jansevamedical.in
    .
  7. Policy Updates
    Janseva Medical reserves the right to modify or update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.
  8. Contact Information
    For privacy-related concerns or complaints, please contact:
    📍 Janseva Medical
    R-8/2032, Madu-Meera Complex, Mitra Nagar, Latur, Maharashtra – 413512
    📞 +91 9765550808
    ✉️ contact@jansevamedical.in